Deactivate your account

Before you deactivate: your subscription

Every Voxdub feature is premium: access costs 12.99 EUR/month and there is no free tier.

Important: deactivating your account does not automatically cancel your Stripe subscription. If a subscription is active (or paused), you keep being billed even after deactivation.

The right order:

• 1. Cancel or manage your subscription first, from the Stripe billing portal. See Manage or cancel your subscription.
• 2. Once billing has stopped, deactivate the account.

Where to find deactivation

• Open your account Settings.
• Go to the Account tab.
• The deactivation button is in the danger zone, at the bottom of that section.

What happens right away

When you confirm deactivation:

• You are logged out of every session, on all your devices.
• You can no longer log back in while the account stays deactivated.
• Your projects and data are kept on the server; they are not deleted.

Deactivation vs. deletion: the difference

• Deactivation: reversible. The account is put to sleep; you can ask support to reactivate it.
• Permanent data deletion: there is no self-service button for this in the current interface. If you want your data deleted, contact support directly.

Don't mix up the two: deactivating does not destroy your data, it only stops you from logging in.

Reactivating your account

Reactivation is not automatic and is not self-service.

• Email hello@voxdub.com from the account's email address.
• State that you want to reactivate your account.

Reminder: if you didn't cancel your subscription before deactivating, also check its status in the Stripe portal (see Manage or cancel your subscription).

Related articles

• Login and security — log in, manage security and your account.
• Manage or cancel your subscription — stop billing before you deactivate.

Need help

• Discord: join the server
• Email: hello@voxdub.com